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Hotelgenie.com Online Helpdesk
For
Hotel Bookings
Current Status:
Explanation
During office hours (see
below) our reservation team can check availability for your chosen hotel.
Check the status picture
above, if the image says "Click here for Live Chat" an operator is ready
to speak to you. Click the image and fire away!
Out of office hours
please send us a message to hc@hotelgenie.com
and we will answer your queries as soon as possible.
Telephone
Alternatively call our
reservation team during office hours to check availability or book over
the telephone:
++44
(0)20 8949 5363
Office Hours*:
Monday to Friday: 09:30 - 17:30**
Saturday: 09:30 - 12:30**
Sunday: Closed
*
Excluding Public Holidays ** UK Time Zone Applies: GMT in Winter, BST
in Summer (GMT+1), note for USA readers GMT = Zulu
Helpdesk Key
 Online
When this icon is showing, we are available to 'talk' to you
live, in a one on one chat window. Use this to check availability and
prices or ask us a question. We are often available outside our regular
Customer Service hours, just check the "Current Status" icon above.
 Back
in 5
When this icon is showing, we are available to 'talk' to you
live, but have stepped away from our desk momentarily. Most likely we're
on the phone with another customer. This icon means if you wait just a
few minutes, the - QUESTIONS? - icon is soon to follow.
 Leave
a message
When this icon is showing, we are not available to 'talk' to you live,
but will gladly respond promptly to your questions and concerns by email.
This normally means that it is outside our office hours. Just leave a
brief message at hc@hotelgenie.com
and we'll get back to you in less than 24 hours (Mon-Fri).
Hotelgenie.com
carefully selects all hotels in this guide to bring you a choice of fine,
character-rich establishments, many at exclusive discounts.
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Dubai, United Arab
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